Shipping Policy

Thank you for shopping with PAWZLEE! We are committed to providing a convenient and transparent shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our online store.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our estimated order processing time is 1–3 business days. Processing times may vary depending on product availability, order volume, supplier schedules, and other circumstances.

Business days generally exclude weekends and recognized public holidays.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Time

Delivery times depend on the destination, product availability, shipping method, and fulfillment location.

Our estimated shipping and delivery timeframe is 7–15 business days after order processing, unless a different estimate is displayed on the relevant product page or at checkout.

These timeframes are estimates only and are not guaranteed delivery dates. Deliveries may take longer during holidays, peak shopping periods, customs inspections, severe weather, or carrier disruptions.

3. Shipping Destinations

PAWZLEE primarily serves customers in the United States.

Available shipping destinations may vary by product and fulfillment availability. Please confirm that your shipping destination is supported during checkout before completing your purchase.

If we are unable to fulfill an order for your destination, we will contact you using the email address provided with your order to discuss the available options.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, order size, and available shipping options.

If a free-shipping offer is available, its applicable terms and conditions will be displayed on our website or promotional materials.

5. Order Confirmation

After placing an order, you should receive an order confirmation by email.

Please review your confirmation carefully to ensure your products, shipping address, and other order details are correct.

If you do not receive an order confirmation, please check your spam or junk folder before contacting our support team.

6. Tracking Information

When tracking is available for your shipment, we may send tracking information to the email address associated with your order.

Please allow time for tracking information to become active after a shipping label is created. Tracking updates may not appear immediately.

Some shipping methods or fulfillment partners may provide limited tracking information.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at supportpawzlee@gmail.com.

We cannot guarantee that address changes will be possible after an order has entered processing or has been shipped.

Additional costs or delays may occur if an order must be redirected or corrected, subject to applicable law and the circumstances of the shipment.

8. Delayed Shipments

Although we work to provide a smooth delivery experience, delays may occur due to circumstances beyond our reasonable control, including:

• Carrier delays or operational disruptions.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Customs inspections or import procedures.

• Supplier or fulfillment delays.

• Incorrect or incomplete shipping information.

If your order has not arrived within the estimated delivery timeframe, please contact us by email with your order number. We will review the available information and help determine the appropriate next steps.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery area and with household members or other relevant recipients.

If the package is still missing, email supportpawzlee@gmail.com with your order number and tracking details, if available.

We will review the available shipping information and work toward an appropriate resolution in accordance with our policies and applicable law.

10. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, contact us at supportpawzlee@gmail.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs or videos where appropriate.

We will review your request and advise you about the available resolution, which may include a replacement, refund, or another remedy required by applicable law.

For additional details, please review our Return & Refund Policy.

11. Multiple Shipments

Depending on product availability and fulfillment arrangements, items in the same order may be shipped separately.

If this occurs, your items may arrive at different times, and separate tracking details may be provided where available.

You will not necessarily receive every item in one package.

12. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination country's laws.

Where applicable, responsibility for these charges will be determined by the terms disclosed at checkout and applicable law.

PAWZLEE primarily serves customers in the United States, but availability for other destinations may vary.

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.

Changes will be applied subject to applicable laws and any mandatory rights relating to existing orders.

14. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, please contact our customer support team.

PAWZLEE Customer Support

Email: supportpawzlee@gmail.com

Thank you for shopping with PAWZLEE!