Return & Refund Policy

At PAWZLEE, customer satisfaction is important to us. We want you and your pets to enjoy your shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our website.

1. Return Eligibility

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To qualify for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, accessories, and included components where applicable.

• You must provide your order confirmation or other reasonable proof of purchase.

• You must contact our support team and receive return instructions before sending an item back.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such restrictions will be communicated where appropriate and will not limit rights that cannot legally be excluded.

2. Items That Cannot Be Returned

For hygiene, safety, or practical reasons, some items may not be eligible for return, including:

• Used pet grooming or personal-care products where resale is not hygienic.

• Items damaged through improper use or accidental handling after delivery.

• Products clearly identified as non-returnable before purchase, where permitted by law.

This section does not affect your rights regarding defective, damaged, incorrectly supplied, or misrepresented products under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Email supportpawzlee@gmail.com and include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the item and its condition, where applicable.

We will review your request and determine an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

4. How to Request a Return

To request a return, follow these steps:

1. Email supportpawzlee@gmail.com with the subject line “Return Request.”

2. Include your order number and the reason for the return.

3. Wait for our support team to review your request and provide instructions.

4. If your return is approved, follow the instructions provided by our team.

Please do not send products to an unconfirmed return destination. Return instructions will be provided after your request has been reviewed.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs, where permitted by law and where disclosed appropriately.

If an item is defective, damaged on arrival, or incorrectly supplied, PAWZLEE will review the circumstances and provide an appropriate solution in accordance with applicable law.

Original shipping fees, if any, may be non-refundable for eligible change-of-mind returns where permitted by law. This does not limit any mandatory refund rights.

6. Refund Processing

Once an approved return is received and inspected, we will notify you by email about the status of your refund.

If approved:

• Refunds will generally be issued to the original payment method.

• Processing times may vary depending on your payment provider or financial institution.

• Additional time may be required for the refunded amount to appear in your account.

We will make any required refunds within the time limits established by applicable law.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your original payment account.

2. Contact your bank or payment provider to confirm whether the refund is pending.

3. If the refund is still missing, email supportpawzlee@gmail.com with your order details.

Our support team will help review the refund status.

8. Exchanges

If you receive a damaged, defective, or incorrect item, contact our support team to discuss an appropriate resolution.

Exchanges depend on product availability and fulfillment arrangements. Where a direct exchange is unavailable, we may offer another suitable remedy in accordance with applicable law.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at supportpawzlee@gmail.com.

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return under this policy, subject to applicable conditions and legal rights.

10. Delivery Delays and Lost Orders

Delivery estimates are provided for guidance and may vary because of carrier delays, customs procedures, weather, or other circumstances beyond our reasonable control.

If your order appears to be lost or has not arrived within the expected delivery period, email our support team with your order number. We will review the available tracking information and help determine the appropriate next steps.

Your statutory rights regarding delayed, missing, or undelivered orders remain unaffected.

11. Refund Policy Changes

PAWZLEE reserves the right to update this Return & Refund Policy when necessary. Changes will be published on this page with a revised “Last Updated” date.

The policy applicable to an order will be interpreted consistently with any mandatory consumer protection laws that apply to that transaction.

12. Contact Us

For return requests, refund questions, damaged items, or other concerns, please contact our customer support team.

PAWZLEE Customer Support

Email: supportpawzlee@gmail.com