Privacy Policy

At PAWZLEE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase products from our online pet store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Personal Information: Your name, email address, billing address, and shipping address.

• Order Information: Products purchased, order details, and transaction records.

• Payment Information: Payment details are processed by our third-party payment providers. We do not directly store complete payment card details on our servers.

• Technical Information: IP address, browser type, device information, and website usage data.

• Customer Support Information: Information you provide when communicating with us by email.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders.

• Arrange product shipping and delivery.

• Send order confirmations and shipping updates.

• Respond to customer inquiries and support requests.

• Improve our website, products, and shopping experience.

• Prevent fraudulent transactions and protect our business.

• Comply with applicable laws and regulations.

• Send promotional communications where permitted by law and according to your preferences.

3. Cookies and Tracking Technologies

PAWZLEE may use cookies, pixels, and similar technologies to improve website functionality, remember shopping cart items, analyze website traffic, and support marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our store, including:

• Shopify: To operate our online store and manage orders.

• Payment Providers: To process payments securely.

• Shipping and Fulfillment Partners: To deliver your purchases.

• Analytics Providers: To understand website performance and customer behavior.

• Marketing Providers: To support advertising and promotional activities where permitted.

• Legal Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not sell personal information for money. Certain data-sharing or advertising activities may be considered a sale or sharing under applicable privacy laws. Where required, we provide the relevant choices and opt-out rights.

5. Third-Party Services

Our website may use third-party services for payment processing, order fulfillment, analytics, and advertising. These providers may process your information under their own privacy policies and applicable terms.

We encourage you to review the privacy policies of third-party services when using their services.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and meet legal obligations.

When information is no longer needed, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

7. Data Security

PAWZLEE takes reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Obtain a copy of your information where applicable.

• Opt out of certain targeted advertising or data-sharing activities.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the appropriate privacy authority.

To exercise an applicable privacy right, email us at supportpawzlee@gmail.com. We may request reasonable information to verify your identity before responding.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us, please contact us by email so we can review the matter and take appropriate action.

10. International Data Transfers

Your information may be processed or stored in countries outside your country of residence, depending on the services used to operate our store.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

11. Third-Party Links

Our website may contain links to third-party websites or services. PAWZLEE does not control the privacy practices or content of these external websites.

Any information you provide directly to a third party is subject to its own privacy policy and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

Any revisions will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us by email.

PAWZLEE Customer Support

Email: supportpawzlee@gmail.com